Transport Woes in Singapore

It was a crazy morning for a number of my friends who usually commute via the SMRT to work. Once again, SMRT has disappointed Singaporeans with their dismal performance and negligence. It is reported in SPH Asiaone article that 26,600 passengers affected in Circle Line downtime and SMRT has offered refund within next 3 days for those affected by the power failure resulting from a faulty cable located below the platform level of Dakota Station. However, it is likely than more than 26,600 people were actually affected, as some of those affected had promptly informed others of their situation, and thereby leading them to redirect taking buses or even pricey taxis to make it on time for work or even important meetings. Many of those who were affected scratched their heads in wonderment on how a trip refund can ever compensate the inconvenience caused and the time wasted. Even if LTA (Land Transport Authority) were to impose a fine on SMRT for the service lapse, how would that translate into compensation to those who suffered unless perhaps free rides were offered as compensation?

Yet in the face of all the disappointments, the public transport operator continues to lobby for higher fares in the name of profit (See Channel News Asia article: SBS Transit, SMRT submit applications for fare adjustments) As reported in Channel News Asia in 2010, SMRT posts FY net profit of S$163m; expects business & employment to increase and for the excellent financial performance, SMRT CEO Ms Saw Phaik Hwa, was paid $1.67 million, including stock options, while her deputy, Mr Yeo Meng Hin, 46, took home $970,272 as reported in the Straits Times on 24 Jun 2010. There is no denying that the primary existence of companies is to make profits but where do we draw the line for companies that provide a public service for the nation? How do we know if higher operating costs and fines incurred by the companies are not just blatantly passed on to the consumers in the form of higher fares?

The frustration of the public transport in Singapore is worsening and the complaints are getting more frequent. Who knows it might come a day when frustration is too much to bear and the people will take a collective law suit against public transport operators to demand fair compensation.